Terms and conditions
-PAYMENT MUST BE SETTLED PRIOR TO THE VEHICLE’S DEPARTURE BY CASH TO THE DRIVER OR TO THE OUR BANK ACCOUNT.
-WHERE A BOOKING IS MADE BY TELEPHONE, THE BOOKING IS SUBJECT TO, AND THE CLIENT MUST ACCEPT, OUR TERMS AND CONDITIONS.
-WHERE TWO OR MORE PEOPLE ARE INCLUDED ON THE SAME BOOKING, THE PERSON PURCHASING THE BOOKING SHALL BE DEEMED TO DO SO ON THE BASIS THAT HE/SHE ACTS AS AN AGENT FOR BOTH OR ALL MEMBERS OF THE PARTY AND ACCEPTS THESE BOOKING CONDITIONS ON BEHALF OF EACH MEMBER OF THE PARTY.
-NAJBOLJI PRIJEVOZ D.O.O. BOOK FOR TRAVEL ON SERVICES PROVIDED BY OPERATORS OTHER THAN NAJBOLJI PRIJEVOZ D.O.O. WE DO SO AS AGENTS FOR THE OPERATOR CONCERNED WHOSE OWN CONDITIONS OF CARRIAGE WILL APPLY AND OUR LIABILITY WILL BE CONFINED TO TRAVEL ON OUR OWN SERVICES.
-THE CONFIRMATION EMAIL IS YOUR RESERVATION. THIS MUST BE PRESENTED TO THE DRIVER OR REPRESENTATIVE FOR BOTH THE OUTWARD AND RETURN TRIP.
-THE DESTINATION AND PICKUP ADDRESSES ON YOUR TICKET ARE THE ADDRESS TO WHICH YOU WILL BE DELIVERED AND PICKED UP. SHOULD YOU WISH TO CHANGE THESE OR ANY OTHER DETAILS, THIS MUST BE DONE IN WRITING BY EITHER EMAIL DIRECTLY WITH US 24 HOURS PRIOR TO THE DATE OF TRAVEL. ANY MODIFICATIONS TO A BOOKING MAY BE SUBJECT TO AN EXTRA CHARGE.
-CUSTOMERS ARE ENTITLED TO CANCEL THE RESERVATION BY EMAIL OR PHONE 24 HOURS BEFORE.
CONTACT US: NAJBOLJI PRIJEVOZ D.O.O. ,BJELOVARSKA 4,SPLIT 21000,CROATIA.
E MAIL: This email address is being protected from spambots. You need JavaScript enabled to view it. OR CALL US 00385-91-5870305.
-CUSTOMERS ARE LIMITED TO TWO BIG ITEMS OF LUGGAGE INCLUDING A GOLF BAG. ANY EXCESS LUGGAGE MUST BE DECLARED AT THE TIME OF BOOKING. IN THE EVENT OF A CLIENT HAVING EXCESS LUGGAGE, NAJBOLJI PRIJEVOZ D.O.O. RESERVE THE RIGHT TO CHARGE AN EXCESS BAGGAGE ALLOWANCE OR REFUSE TO TRANSPORT THE ITEMS.
-NAJBOLJI PRIJEVOZ D.O.O. RESERVES THE RIGHT TO REFUSE TO CARRY ANY PERSON WHO IS THOUGHT TO BE UNDER THE INFLUENCE OF ALCOHOL OR DRUGS AND WHOSE BEHAVIOUR IS CONSIDERED TO POSE A THREAT TO THE CHAUFFEUR, THE VEHICLE OR THE OTHER PASSENGERS.
-PASSENGERS ARE NOT ALLOWED TO TAKE IN TO OUR VEHICLES ANY ALCOHOLIC DRINKS FOR THE PURPOSE OF CONSUMING THEM, OR TO DRINK SUCH DRINKS OR EAT FOOD ON OUR VEHICLES.
-SMOKING IS NOT PERMITTED IN NAJBOLJI PRIJEVOZ D.O.O. VEHICLES.
-NAJBOLJI PRIJEVOZ D.O.O. WILL USE EVERY REASONABLE MEANS TO ENSURE THAT THE VEHICLE ARRIVES ON TIME TO BEGIN THE PERIOD OF HIRE AND THAT IT REACHES ITS DESTINATION ON TIME. NAJBOLJI PRIJEVOZ D.O.O. WILL NOT INCUR ANY LIABILITY WHATSOEVER IN THE EVENT OF ANY DELAY DUE TO CAUSES BEYOND ITS CONTROL. VEHICLES ARE FULLY INSURED FOR PASSENGER AND THIRD PARTY CLAIMS, AS REQUIRED UNDER CROATIAN LAW. HOWEVER, WHILST EVERY CARE IS ALWAYS TAKEN, CUSTOMERS’ PROPERTY IS CARRIED ENTIRELY AT THEIR OWN RISK AND NO RESPONSIBILITY CAN BE ACCEPTED FOR LOSS OR DAMAGE. CUSTOMERS ARE THEREFORE ADVISED TO CHECK THEIR OWN TRAVEL INSURANCE.
-NAJBOLJI PRIJEVOZ D.O.O. WILL ENDEAVOUR TO CARRY THE PASSENGER WITH THE MINIMUM DISCOMFORT AND INCONVENIENCE TO HIS/HER DESTINATION SHOWN ON THE CONFIRMATION DOCUMENT. HOWEVER CIRCUMSTANCES BEYOND OUR CONTROL MAY PREVENT THE ACHIEVEMENT OF THIS RESPONSIBILITY.
THE FOLLOWING ARE EXAMPLES OF CIRCUMSTANCES WHICH ARE NOT WITHIN OUR CONTROL:
-ACCIDENTS CAUSING DELAYS TO THE VEHICLE
-RESTRICTED VEHICULAR ACCESS
-EXCEPTIONAL OR SEVERE WEATHER CONDITIONS
-COMPLIANCE WITH REQUESTS OF THE POLICE
-DEATHS AND ACCIDENTS ON THE ROAD
-VANDALISM AND TERRORISM
-UNFORESEEN TRAFFIC DELAYS
-INDUSTRIAL ACTION BY THIRD PARTIES
-PROBLEMS CAUSED BY OTHER CUSTOMERS
-THE VEHICLE BEING HELD OR DELAYED BY A POLICE OFFICER OR GOVERNMENT OFFICIAL OTHER CIRCUMSTANCES AFFECTING PASSENGER SAFETY
-IF NAJBOLJI PRIJEVOZ D.O.O. FAIL FOR ANY REASON WITHIN OUR CONTROL TO DELIVER ITS PASSENGERS TO THEIR CONFIRMED DESTINATION, NAJBOLJI PRIJEVOZ D.O.O.WILL PROVIDE SUITABLE TRANSPORT SUCH AS ANOTHER COACH, TRAIN, PRIVATE CAR, TAXI ETC. ANY REIMBURSEMENT MADE BY NAJBOLJI PRIJEVOZ D.O.O. FOR THE COSTS OF AN ALTERNATIVE MEANS OF TRANSPORT INCURRED BY THE PASSENGER TO GET TO THEIR TICKETED DESTINATION SHALL BE NO MORE THAN THE COST OF GETTING TO THAT DESTINATION BY TAXI.NAJBOLJI PRIJEVOZ D.O.O. SHALL ONLY BE LIABLE FOR ANY REASONABLE AND FORESEEABLE CONSEQUENTIAL LOSSES ARISING DIRECTLY OUT OF A BREACH IN CONTRACT.
-NOTHING CAN AFFECT THE CONSUMERS’ STATUTORY RIGHTS.
-ALL TRANSACTIONS WILL BE MADE IN EUROS OR KUNAS (CROATIAN MONEY).
-BABIES ARE COUNTED AS PASSENGERS.
-IN CASE THAT THE TRANSFER HASN'T BEEN COMPLETED, YOUR MONEY WILL BE REFUNDED WITHIN 30 DAYS.
-ITEMS LEFT IN OUR VEHICLES TO THEIR OWNERS, BUT WE ASSUME NO LIABILITY FOR LOST, STOLEN, DAMAGED OR MISPLACED ITEMS. ANY CHARGES INCURRED IN RETURNING A LEFT-BEHIND ITEM TO ITS OWNER MUST BE PAID FOR PASSENGERS ARE RESPONSIBLE FOR THEIR PERSONAL POSSESSIONS. WE TRY OUR BEST TO RETURN BY THE OWNER.
-MANY BAGS LOOK ALIKE. OUR DRIVERS CANNOT BE RESPONSIBLE FOR REMEMBERING WHICH BAGS BELONG TO EACH PASSENGER. UPON REACHING YOUR DESTINATION, PLEASE CHECK TO SEE THAT YOU HAVE RETRIEVED ALL YOUR BELONGINGS, AND THAT EACH BAG, BRIEFCASE, COMPUTER, ETC. IS, INDEED, YOURS. SMALL ITEMS ARE LEFT IN OUR VEHICLES MOST OFTEN (CELL PHONES, CAMERAS, SMALL BAGS AND SUNGLASSES, IN PARTICULAR).
-CROATIAN LAW WILL GOVERN THESE CONDITIONS IN ALL RESPECTS.